Personal Injury Operations
Improving demand throughput without adding headcount
NORBU Demand editorial team · Updated 2026-08-01 · Reviewed by NORBU operations team
Short answer
Most demand pipelines are limited by records collection and document review, not by drafting. Measuring how many cases are blocked by missing records usually identifies the constraint faster than tracking drafting time.
Measure the blocked cases
A case waiting on one outstanding provider bill is indistinguishable, on a status report, from a case nobody has started.
Separate mechanical work from judgment
Chronology building, billing reconciliation and exhibit assembly are mechanical. Strategy, valuation and the send decision are not.
FAQ
- What is a reasonable demand cycle time?
- It varies by firm and case type. Compare your own pipeline against itself before benchmarking externally.