Insurance claims & adjuster review
Common demand package problems
Demand package problems
Direct answer
Most weak demand packages share a small set of defects: missing records implied by the file, unexplained treatment intervals, damages totals that do not reconcile, duplicated records inflating the set, and narrative assertions with no citation. Each is detectable before sending and each has a straightforward fix.
NORBU Demand Editorial · Last reviewed 2026-08-31
Problem, detection, fix
| Problem | How it is detected | Fix |
|---|---|---|
| Missing records | Referenced or billed but not present | Targeted records request |
| Unexplained gap | Interval in the merged timeline | Attach the documented reason |
| Unreconciled specials | Summary total vs. attached billing | Correct the figure or obtain the bill |
| Duplicate records | Same document from two sources | Deduplicate, keep the complete version |
| Uncited assertion | Narrative claim without a page reference | Cite it or remove it |
| Inconsistent totals | Letter vs. summary vs. exhibits | Single source of truth for figures |
Why they recur
These defects survive because detecting them requires comparing documents against each other under deadline. They are process failures rather than skill failures, and they respond to process fixes.
NORBU Demand provides analytical support for counsel. It does not determine legal value, predict settlement outcomes, or provide legal advice. Every observation is presented for attorney review.
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