Demand intelligence
Demand quality control
Demand quality control
Direct answer
Demand quality control makes review repeatable instead of dependent on who happens to read the file. It requires a written standard for what a complete package contains, a fixed pre-send checklist, defect tracking by category, and a feedback loop that changes the intake and collection process when the same defect recurs.
NORBU Demand Editorial · Last reviewed 2026-08-31
Four components of a working control
- A written package standard the firm actually applies
- A pre-send checklist run on every demand, without exception
- Defect categories recorded when a demand is returned in review
- A monthly look at which defects recur and why
Defect categories worth tracking
| Category | Typical root cause |
|---|---|
| Missing records | Provider list incomplete at intake |
| Unreconciled damages | Billing collected late or partially |
| Unexplained gap | No process for capturing the reason contemporaneously |
| Citation failure | Pagination changed after drafting |
| Narrative overstatement | Drafting from memory rather than the chronology |
Measuring without blaming
Defect data is a process signal. Where the same category recurs across staff, the fix is upstream — in intake, collection or workflow — not in individual performance.
NORBU Demand provides analytical support for counsel. It does not determine legal value, predict settlement outcomes, or provide legal advice. Every observation is presented for attorney review.
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