Demand intelligence
Demand readiness
Demand readiness
Direct answer
Demand readiness measures whether a case file contains the documentation required to support the demand being made. It is expressed as the share of required elements that are present and verifiable, with open items listed individually so the firm can decide whether to request, explain or proceed.
NORBU Demand Editorial · Last reviewed 2026-08-31
The readiness dimensions
| Dimension | Ready when |
|---|---|
| Records | Every provider named or billed is collected |
| Continuity | Intervals are absent or documented |
| Damages | Claimed totals reconcile to attached documents |
| Liability | Incident evidence is attached and cited |
| Wage loss | Employer or payroll documentation supports the claim |
| Exhibits | Index and pagination resolve every citation |
Readiness is not quality of writing
A well-written demand over an unready file is still an unready demand. Readiness is a property of the documentation, and it is measurable before a word of narrative is drafted.
Using readiness operationally
- Gate the send: no demand leaves without open items resolved or accepted
- Prioritize the request queue by what blocks the most cases
- Track readiness at intake to catch collection failures early
- Report readiness by case manager to find process problems, not people problems
Relevant capability
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FAQ
Common questions
- What is demand readiness?
- A measure of whether the case file contains the documentation required to support the demand, expressed as the share of required elements present and verifiable, with each open item listed.
NORBU Demand provides analytical support for counsel. It does not determine legal value, predict settlement outcomes, or provide legal advice. Every observation is presented for attorney review.
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